Learn how to order domain privacy and manage it on your .com or .net domain name. Continue reading
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How can I Add Domain Privacy to a Domain Name
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View your Domain Pricing
Overview You can view a complete listing of domain names and corresponding pricing from within your Admin Panel. Domain Pricing allows you to view the Wholesale, Retail and Margin of
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How to Register a Domain Name
You can register domain names from your Admin Panel. Register .com.au, .net.au, .com, .net and other ccTLDs. Continue reading
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How to Renew a Domain Name
Learn how to renew your domain names within the Admin Panel. Continue reading
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How to Manage your Pending Orders
Learn how to view all pending and failed orders in your Admin Panel. Continue reading
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How to Purchase Web Hosting
Learn how to order web hosting for a domain name on your account, or registered with another service provider. Continue reading
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How to Purchase a Virtual Private Server (VPS)
Learn how to buy/purchase a virtual private server (VPS). Continue reading
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How to Renew your Subscription Service
Learn how to renew your web hosting plans within the Admin Panel. Continue reading
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How to Order Cloud Reseller Hosting
Learn how to order Cloud Reseller Hosting within your Admin Panel. Continue reading
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Common Order Statuses
Overview This page lists the common Order Statuses you will see on the system. Check Asic Failed Fraud Not Passed Domain Name Orders check asic failed “asic” stands for the
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Service Alert: Plesk to cPanel Migration Technical FAQ
OverviewOver the coming months TPP Wholesale will be deprecating our Plesk infrastructure. This work will require a large segment of our customer being migrated between our Plesk servers and our new cPanel infrastructure. The following support article will outline some of the changes that might occur with migration, so that… Read more
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Unscheduled Service Interruption – Plesk Hosting – 20th April 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently being investigated and further updates will be posted as they become available. Date: 20th April 2014 Start Time: 2:30… Read more
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Unscheduled Service Interruption – Plesk Hosting – 23rd April 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently being investigated and further updates will be posted as they become available. Date: 23rd April 2014 Start Time: 1:00… Read more
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Scheduled Maintenance on Cloud Hosting Services – 24th May 2014
The TPP Wholesale technical service team would like to advise customers that we will be running a scheduled maintenance on our Cloud Hosting environment. This maintenance is being conducted to facilitate expansion of the Netregistry storage infrastructure. This will facilitate future growth as well as further improving the stability of… Read more
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Temporary Call Centre Operations Change – 22nd May 2014
The TPP Wholesale technical services team would like to advise that on Thursday the 22nd of May 2014 between the hours of 8AM and 2PM AEST, the TPP Wholesale technical support team will be attending a group training activity. During this time phone and live chat support will still be… Read more
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Scheduled Maintenance to our office network – June 2014
The TPP Wholesale technical service team would like to advise customers that we will be running scheduled maintenance within the office where our help desk is located over several Sunday nights during the month of June. No customer services will be affected by this maintenance however our help desk will not… Read more
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RESOLVED: Unscheduled Service Interruption – Payment Gateway – 1st June 2014
Updated – Monday 11:03 AM AEST 02/06/2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal operation. Updated – Monday 10:50 AM AEST 02/06/2014 The issue is being worked on at this time. Further updates will… Read more
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RESOLVED : Emergency Maintenance – Cloud DNS – Tuesday 3rd June 2014
RESOLVED Date: Wednesday 4th June, 2014 Time: 10am AEST (GMT +10) Please be aware that this issue has now been resolved. Zones are now editable and orders can now be placed for Cloud Hosting services. UPDATE Date: Wednesday 4th June, 2014 Time: 9am AEST (GMT +10) Services Affected: All TPP… Read more
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Call Centre Extended Wait Times – 5th June 2014
The TPP Wholesale technical services team would like to advise customers that due to reduced staff numbers in our Sydney call centre we are experiencing longer than average wait times for phone support services. We apologise for any inconvenience and recommend that inquiries not urgent in nature be submitted by logging… Read more
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RESOLVED: Unscheduled Service Interruption – Payment Gateway – 10th June 2014
Resolved Notice – 11:40AM AEST Tuesday 10th June 2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal operation. Oringal Notice – 8:20AM AEST Tuesday 10th June 2014 The TPP Wholesale technical service team would like to acknowledge… Read more
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