Unscheduled Service Interruption – Call Centre Phone System – 16th June 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to our phone system. During this time, customers attempting to call our help desk...
View ArticleRESOLVED – Internal Network Outage – Monday 16/06/14
Update – 6:00 PM AESTAccess to our internal office network has been restored. Our help desk staff can now access our phone, live chat and email systems and continue to provide support to our customers....
View ArticleRESOLVED - Unscheduled Service Interruption – DNS – 18th July 2014
UPDATE 22/07/2014 TPP Wholesale experienced a DNS issue whereby an anycast DNS node failed and continued to advertise availability. This resulted in clients being unsuccessful with the resolution of...
View ArticleRESOLVED - Unscheduled Service Interruption - Payment Gateway - Quest - 14th...
RESOLVED: The TPP Wholesale technical service team would like to advise that this issue has been resolved. ORIGINAL SERVICE ALERT: The TPP Wholesale technical service team would like to acknowledge and...
View ArticleScheduled Maintenance Payment Gateway - Monday August 18th
Scheduled Maintenance Payment Gateway - Monday August 18th The TPP Wholesale technical service team would like to advise customers that there is maintenance occurring on a third party upstream...
View ArticleScheduled Maintenance - MySQL - Wednesday August 20th
Scheduled Maintenance - MySQL - Wednesday August 20th The TPP Wholesale technical service team would like to advise customers that there will be maintenance performed on our MySQL cluster. This...
View ArticleRESOLVED - Service Interruption MySQL - Wednesday August 20th
Service Interruption MySQL - Wednesday August 20th The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve an issue effecting our MySQL cluster....
View ArticlePOODLE – Deactivation of SSL v3.0
POODLE – Deactivation of SSL v3.0 In response to the recent POODLE vulnerability TPP Wholesale will be implementing a change to our cloud infrastructure to ensure our clients websites not exposed to...
View ArticleScheduled Maintenance - MSSQL - Wednesday November 5th
Scheduled Maintenance - MSSQL - Wednesday November 5th The TPP Wholesale technical service team would like to advise customers that there will be maintenance performed on our MicrosoftSQL-2012 server...
View ArticleSydney Call Centre Evacuation - 19th November 2014
The TPP Wholesale customer service team would like to advise customers that due to a building evacuation in our Sydney office, telephone support will be temporarily handled by our off-shore call...
View ArticleRESOLVED - Unscheduled Service Interruption - MySQL
RESOLVED: As of 2:30PM AEST our engineers have restored service to the MySQL-6 database server, unfortunately due to an unrecoverable file system issue our engineers were required to perform a...
View ArticleService Interruption - The Console
Service Interruption - The Console The TPPWholesale technical service team would like to advise customers that we are currently experiencing disruptions to The Console and its related services, which...
View ArticlecPanel Service Degradation Friday November 28th 2014
Service Degradation - Friday November 28th 2014 The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve technical issues affecting our cPanel...
View ArticleScheduled Maintenance - MSSQL - Tuesday December 16th
Scheduled Maintenance - MSSQL - Tuesday December 16th The TPP Wholesale technical service team would like to advise customers that there will be maintenance performed on our MicrosoftSQL-2012 on...
View ArticleRESOLVED - Service Interruption - Thursday December 04/12/2014
RESOLVED cPanel services should all be functioning correctly at this time. Service Interruption - Thursday December 04/12/2014 The TPP Wholesale technical service team would like to advise customers...
View ArticleRESOLVED - Service Interruption - Cloud Email
RESOLVED - Service Interruption - Cloud Email The TPP Wholesale technical service team would like to advise customers that we are currently experiencing disruptions to our cloud web mail service, which...
View ArticleService Interruption - Friday December 05/12/2014
Service Interruption - Friday December 05/12/2014 The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve technical issues affecting our cPanel...
View ArticleService Interruption - Cloud Email
The TPP Wholesale technical service team would like to advise customers that we are currently experiencing intermittent connectivity to our cloud mail servers, which is currently being investigated by...
View ArticleCall Centre Operational Hours During 2014 Christmas Season
The TPP Wholesale Customer Service team would like to advise customers of our Call Centre operational hours during the 2014 Christmas season. Please note that while there will be a complete closure of...
View ArticleDeprecation of AU.COM
Date Posted: 1st August 2013BackgroundAU.COM was introduced to the Australian market in November 1997, with the intention to provide Australian businesses a sensible alternative to com.au. At the time...
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