RESOLVED - cPanel Service Degradation - Monday 13th April 2015
cPanel Service Degradation The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve technical issues affecting our cPanel environment. Our System...
View ArticleScheduled Maintenance Payment Gateway – Sunday 19th of April, 2015
Scheduled Maintenance Payment Gateway – Sunday 19th of April, 2015 The TPP Wholesale Technical Service team would like to advise customers that there is scheduled maintenance occurring on our payment...
View ArticleRESOLVED - cPanel Service Degradation - Thursday 16th April 2015
cPanel Service Degradation The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve technical issues affecting our cPanel environment. Our System...
View ArticleNetwork Disruption - Telstra DNS
Update: We continue to see issues with customers using Telstra DNS. The issue is mostly affecting our NSW and VIC customers. Our internal technical teams are working with Telstra to identify the cause...
View ArticleRESOLVED - Phone System Interruption - 23rd of April 2015
RESOLVED - This issue has been resolved and our phone support is now available. We thank you for your patience during this time. Phone System Interruption The TPP Wholesale technical service team would...
View ArticleRESOLVED - cPanel Service Degradation - Thursday 30th April
cPanel Service Degradation The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve technical issues affecting our cPanel environment. Our System...
View ArticleCloud Hosting Service Interruptions – 5th May 2015
Cloud Hosting Service Interruptions – 5th May 2015 The TPP Wholesale technical service team would like to advise customers that we are currently working to resolve performance issues affecting our...
View ArticleDisruptions to cloud hosting infrastructure
Update 7/5/2015 An update on the continued cloud disruptions TPP Wholesale customers are facing, our internal technical teams have worked in collaboration with the vendor and we've identified the...
View ArticleRESOLVED - Payment Gateway Connection Component Issue – Friday May 8th 2015
Payment Gateway Connection Component Issue – Friday May 8th 2015 The TPP Wholesale service team would like to advise customers of an internal error we are working to fix with a component that some...
View ArticleRESOLVED - Service Alert - Network Disruption - Telstra DNS
UPDATE - 18:30 AEST Together with Telstra we have been able to resolve this issue, all Telstra customers should no longer have issues reaching our network at this time. UPDATE - 1200 AEST While we...
View ArticleScheduled Maintenance - MySQL - Saturday 30th and Sunday 31st of May
Scheduled Maintenance - MySQL - Saturday 30th and Sunday 31st of May The TPP Wholesale technical service team would like to advise customers that there will be maintenance performed on our MySQL...
View ArticleCloud Email Delays
Cloud Email Delays The TPP Wholesale technical service team would like to advise customers that we are currently experiencing intermittent email delays on our cloud email service for customers sending...
View ArticleRESOLVED - Cloud Email Delays - Thursday 4th June 2015
UPDATE: 05/06/15 08:30 (AEST) - The issue was identified and resolved by our engineers. Cloud email services have been restored. RESOLVED - Cloud Email Delays The TPP Wholesale technical service team...
View ArticleRESOLVED - Service Alert – Payment Gateway Service Interruption - Thursday...
RESOLVED - Our administrators have resolved the problem, and the payment gateway is now working without issue. Service Alert – Payment Gateway Service Interruption We are currently working on a...
View ArticleRESOLVED - Phone System Interruption - 19th of June 2015
RESOLVED - Phone System Interruption The TPP Wholesale technical service team would like to advise that we are currently experience issues with our phone system. We appreciate your patience while we...
View ArticleScheduled Maintenance – Cloud Infrastructure - Tuesday 30th June, 2015
Scheduled Maintenance – Cloud Infrastructure - Tuesday 30th June, 2015 TPP would like to advise customers of maintenance to our cloud hosting infrastructure tomorrow night. This maintenance is being...
View ArticlePCI Scheduled Maintenance - Wednesday 1st July, 2015
PCI Scheduled Maintenance – Payment Gateway - Wednesday 1st July, 2015 TPP would like to advise customers of maintenance to our payment gateway. This maintenance is being performed in an effort to help...
View ArticleRESOLVED - Cloud Email Delays - Tuesday 30th June 2015
UPDATE: 30/06/15 16:30 (AEST) - The issue was identified and resolved by our engineers. Cloud email services have been restored. RESOLVED: The TPP Wholesale technical service team would like to advise...
View ArticleScheduled Maintenance: Upgrade to Network Infrastructure
Scheduled Maintenance: Upgrade to Network Infrastructure The TPP Wholesale technical service team would like to advise customers that we will be performing scheduled maintenance on our cloud LDAP...
View ArticleService Alert: Plesk to cPanel Migration Technical FAQ
OverviewOver the coming months TPP Wholesale will be deprecating our Plesk infrastructure. This work will require a large segment of our customer being migrated between our Plesk servers and our new...
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