Unscheduled Service Interruption – Plesk Hosting – 20th April 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently...
View ArticleUnscheduled Service Interruption – Plesk Hosting – 23rd April 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to the below Plesk shared hosting server(s). The cause of the issue is currently...
View ArticleScheduled Maintenance on Cloud Hosting Services – 24th May 2014
The TPP Wholesale technical service team would like to advise customers that we will be running a scheduled maintenance on our Cloud Hosting environment. This maintenance is being conducted to...
View ArticleTemporary Call Centre Operations Change – 22nd May 2014
The TPP Wholesale technical services team would like to advise that on Thursday the 22nd of May 2014 between the hours of 8AM and 2PM AEST, the TPP Wholesale technical support team will be attending a...
View ArticleScheduled Maintenance to our office network – June 2014
The TPP Wholesale technical service team would like to advise customers that we will be running scheduled maintenance within the office where our help desk is located over several Sunday nights during...
View ArticleRESOLVED: Unscheduled Service Interruption – Payment Gateway – 1st June 2014
Updated – Monday 11:03 AM AEST 02/06/2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal operation....
View ArticleRESOLVED : Emergency Maintenance – Cloud DNS – Tuesday 3rd June 2014
RESOLVED Date: Wednesday 4th June, 2014 Time: 10am AEST (GMT +10) Please be aware that this issue has now been resolved. Zones are now editable and orders can now be placed for Cloud Hosting services....
View ArticleCall Centre Extended Wait Times – 5th June 2014
The TPP Wholesale technical services team would like to advise customers that due to reduced staff numbers in our Sydney call centre we are experiencing longer than average wait times for phone support...
View ArticleRESOLVED: Unscheduled Service Interruption – Payment Gateway – 10th June 2014
Resolved Notice – 11:40AM AEST Tuesday 10th June 2014 The TPP Wholesale technical service team would like to advise that this issue has been resolved. Payment Gateway services have returned to normal...
View ArticleUnscheduled Service Interruption – Call Centre Phone System – 16th June 2014
The TPP Wholesale technical service team would like to acknowledge and advise of a current unscheduled interruption to our phone system. During this time, customers attempting to call our help desk...
View ArticleRESOLVED – Internal Network Outage – Monday 16/06/14
Update – 6:00 PM AESTAccess to our internal office network has been restored. Our help desk staff can now access our phone, live chat and email systems and continue to provide support to our customers....
View ArticleRESOLVED - Unscheduled Service Interruption – DNS – 18th July 2014
UPDATE 22/07/2014 TPP Wholesale experienced a DNS issue whereby an anycast DNS node failed and continued to advertise availability. This resulted in clients being unsuccessful with the resolution of...
View ArticleRESOLVED - Unscheduled Service Interruption - Payment Gateway - Quest - 14th...
RESOLVED: The TPP Wholesale technical service team would like to advise that this issue has been resolved. ORIGINAL SERVICE ALERT: The TPP Wholesale technical service team would like to acknowledge and...
View ArticleSydney Call Centre Evacuation - 19th November 2014
The TPP Wholesale customer service team would like to advise customers that due to a building evacuation in our Sydney office, telephone support will be temporarily handled by our off-shore call...
View ArticleScheduled Maintenance - MSSQL - Tuesday December 16th
Scheduled Maintenance - MSSQL - Tuesday December 16th The TPP Wholesale technical service team would like to advise customers that there will be maintenance performed on our MicrosoftSQL-2012 on...
View ArticleRESOLVED - Service Interruption - Thursday December 04/12/2014
RESOLVED cPanel services should all be functioning correctly at this time. Service Interruption - Thursday December 04/12/2014 The TPP Wholesale technical service team would like to advise customers...
View ArticleRESOLVED - Service Interruption - Cloud Email
RESOLVED - Service Interruption - Cloud Email The TPP Wholesale technical service team would like to advise customers that we are currently experiencing disruptions to our cloud web mail service, which...
View ArticleRESOLVED: Ongoing Service Interruption - Cloud Email
RESOLVED: The TPP Wholesale technical service team would like to advise that this issue has been resolved. Date: 29/12/2014 ORIGINAL SERVICE ALERT Update: 29/12/2014 We would like to advise that we are...
View ArticleDeprecation of AU.COM
Date Posted: 1st August 2013BackgroundAU.COM was introduced to the Australian market in November 1997, with the intention to provide Australian businesses a sensible alternative to com.au. At the time...
View ArticleReminder: Deprecation of AU.COM space to occur 1st February 2015
This notice is to advise customers who have any active services on an AU.COM domain, that we have begun contacting you via email. This service alert will serve as a reminder that the AU.COM space will...
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